Return Policy

Effective Date: 1st November 2024

1. Introduction

At Ax Xpress, we aim to provide a hassle-free shopping experience for both buyers and sellers. This Return Policy outlines the conditions under which products purchased through our platform can be returned and the steps to initiate a return.

2. Eligibility for Returns

Items may be eligible for return under the following conditions:

• Damaged or Defective Items: If the product you receive is damaged, defective, or not as described, you can initiate a return.
• Incorrect Product: If you receive the wrong product or an item that is different from what you ordered.
• Return Window: Returns must be initiated within 30 days of the delivery date unless otherwise specified by the seller.
• Original Condition: Items must be returned in their original condition, unused, with all tags, labels, and packaging intact.

3. Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

• Perishable Goods: Food, flowers, and items with a limited shelf life.
• Personal Care Items: Beauty products, skincare items, and hygiene products that have been opened or used.
• Customized Products: Personalized or custom-made items that have been created according to your specifications.
• Digital Products: Software, downloadable items, and digital goods once they have been accessed or downloaded.
• Final Sale Items: Products marked as "Final Sale" or "Non-Returnable."

4. Return Process

To initiate a return, please follow these steps:

1. Contact Support: Reach out to our support team within the return window of 30 days from the receiving date to initiate the return process.
2. Provide Details: Share your order number, product details, and the reason for the return. Include any supporting documentation, such as photos of the damaged or incorrect item.
3. Return Authorization: Our team will review your request and, if approved, provide a return authorization and instructions for shipping the item back to the seller.
4. Ship the Item: Return the product to the seller using the provided instructions. Ensure that the item is securely packaged to avoid damage during transit.

5. Return Shipping

• Buyer’s Responsibility: Return shipping costs may be the responsibility of the buyer unless the return is due to an error by the seller (e.g., wrong or damaged item).
• Labeling and Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for your returned item, as Ax Xpress cannot guarantee that we will receive the returned item.

6. Refunds for Returned Items

Once the returned item is received and inspected, you will be notified of the status of your return:

• Inspection Process: If the return is approved, a refund will be processed to your original payment method within 5-10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted if the item is not in its original condition or is missing parts.

7. Exceptions and Special Cases

• Sellers’ Return Policies: Individual sellers on Ax Xpress may have their own return policies, which may differ from the platform's guidelines. Please review the seller’s specific return policy before completing your purchase.
• Bulk Orders: Returns for bulk or wholesale orders may be subject to additional terms and conditions.

8. Changes to This Return Policy

Ax Xpress reserves the right to modify or update this Return Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about our return practices.

9. Contact Us

For any questions, concerns, or to initiate a return, please contact our support team at: