Privacy Policy

Effective Date: 1st November 2024

1. Introduction

Ax Xpress values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our ecommerce platform.

2. Information We Collect

We may collect the following types of information when you use our services:

a. Personal Information

• Account Information: Name, email address, phone number, username, and password.
• Billing Information: Payment method details, credit/debit card numbers, billing addresses, and transaction history.
• Shipping Information: Recipient's name, shipping address, and contact information.

b. Non-Personal Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, time spent on pages, navigation patterns, and the referring website or link.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and manage your account on the Ax Xpress Seller Center.
• Order Fulfillment: To process and deliver orders and send updates regarding your purchases.
• Communication: To send you updates, newsletters, promotional offers, and respond to your inquiries.
• Payment Processing: To manage billing and payment transactions securely.
• Platform Improvement: To analyze user behavior and enhance our services, features, and user experience.
• Security: To detect and prevent fraudulent activities or unauthorized access to our platform.

4. Sharing and Disclosure of Information

We may share your information with third parties under the following circumstances:

• Service Providers: With trusted third-party vendors to facilitate payment processing, shipping, and other essential services.
• Legal Requirements: When required by law, regulation, or court order to comply with legal obligations or enforce our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is 100% secure, and we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These cookies help us understand user preferences, deliver relevant content, and improve our services. You can control the use of cookies through your browser settings.

7. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data under certain conditions.
• Opt-Out: Unsubscribe from marketing communications by following the instructions in the emails or contacting us directly.

8. Children’s Privacy

Ax Xpress is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our data practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: